SHIPPING / RETURNS / FAQ's
SHIPPING POLICY:
$50 and over= FREE SHIPPING
$50 and under= $5 flat shipping
We ship 1-2 business days after payment is received. Please ensure your shipping address is correct.
Due to billing restrictions, we cannot ship to multiple addresses per order.
DOMESTIC SHIPPING: We offer FREE SHIPPING in the continental United States on all orders over $50.
Orders under $50 will be charged a flat $5 fee.
Please allow 3-5 business days for your order to arrive. All United States domestic orders are shipped via USPS ground shipping or UPS.
OVERNIGHT SHIPPING:
We do offer expedited shipping: 2-3 Day Priority and 1 Day Express Shipping, and we do our best to accommodate these requests. For support and inquiries about special shipping requests, please email: support@mrshortie.com.
INTERNATIONAL: The price of our International orders will be calculated according to your location. Buyer is responsible for any customs or duties fees that may apply.
RETURN POLICY:
What is your return/exchange policy?
We want you to be completely pumped with your new gear, and we will gladly accept returns within 30 days after delivery.
Please return merchandise with all original tags and packaging, unwashed and unused. Shipping and handling charges are non-refundable. Please see "How do I return an item?" below for specific instructions.
Unfortunately we are unable to provide online exchanges. If you wish to make an exchange, we ask that you return the original item for a refund and purchase the desired item through the website as a separate transaction.
How do I return an item?
All returns must be approved and authorized by Mr. ShorTie. Please send your return request to support@mrshortie.com with your order number and the specific items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package, if possible, and send it pre-paid and insured to:
Mr. ShorTie Returns
3167 San Mateo Blvd NE
Ste#259
Albuquerque, NM 87110
We will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery, so please be sure to use an insured shipping method.
When your return is received, we will credit the same credit card / PayPal account with which the original purchase was made. We will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.
FREQUENTLY ASKED QUESTIONS (FAQ's)
How can I check the status of my order?
You can check the status of your order by contacting us at support@mrshortie.com or 844-283-4200. We try our best to respond to all emails within 24 hours.
How can I change my order?
You can email order changes to support@mrshortie.com or by calling us at 844-283-4200. We will be happy to make changes to your order as long as it has not been shipped yet.
What payment methods do you accept?
Mr. ShorTie accepts most major credit cards (including Visa, MasterCard, American Express, Discover, and more); as well as PayPal
Do you charge sales tax?
Since we ship everything from our Southwest office, sales tax will only be charged on items shipped to the state of New Mexico; and the tax rate will be determined by the county or city within New Mexico to which your order is being shipped.
Why does my ShorTie/ Bow Tie/ Pocket Square look different than the photo on the website?
We strive to make each tie as different as possible. The fabrics we use are cut so that each tie has it's own personality. Therefore, it is common to have the ShortTie, Bow Tie, or Pocket Square that you get, look slightly different from the photo on our website.
What if the item I want is sold out?
Fortunately, we make our gear in limited edition quantities, so you are guaranteed to be rocking something original and unique. Unfortunately, because we only have limited quantities, once a piece is out of stock, we don't restock it. We do bring back similar fabrics, so If the item you want is sold out, please write to us at support@mrshortie.com and tell us the product you're interested in. If we find a similar style, we will let you know, or we might be able to help you find the same item through another retailer. We will do all we can to accommodate your request.
Do you ship to military service members stationed overseas?
Yes. We ship to both FPO and APO addresses via the US Postal Service. Please use our standard domestic checkout process and enter your FPO or APO address as you would with a normal US domestic address and choose the standard Ground shipping option. If you have any questions please contact us at support@mrshortie.com or 844-283-4200.
Where do you ship from?
All orders are processed and shipped from our Southwest office/warehouse in Albuquerque, NM.
What # hashtag do I use to get featured on your social media feeds?
If you would like to get featured on any of our social media feeds use: #mrshortiestyle, #scholarsofstyle, or #SoSdaily. We pick from those photos to post to our Instagram/Twitter/and Facebook accounts at: @MrShorTieStyle and @ScholarsOfStyle.
How do I use a coupon or discount code?
Coupons, discount codes, and gift card numbers can be entered in the "Gift card or discount code" field on the right side of the checkout page. Please note that only one coupon or discount code can be used per order. So if you have a $25 coupon as well as a 15% promotional discount code, you will have to choose which one you want to use on your order.
Is this site secure?
Mr. ShorTie fully complies with all PCI requirements for e-commerce security. This means that any personal information given to Mr. ShorTie is fully protected and will never be disclosed to any third parties. Mr. ShorTie servers utilize the most up-to-date firewall and encryption techniques which ensures that during the ordering process your information is totally secure at all times.
To assist you in recognizing secure areas of the Mr. ShorTie website, a small lock icon will appear on your browser. The location of this icon may vary depending on which browser you are using. When this icon is present and in the locked position, you will know that information on that page is secure from unauthorized use with advanced SSL (Secure Sockets Layer) encryption.
In addition to these industry standard security measures, Mr. ShorTie uses an internal 256 bit AES encryption engine (US Government level encryption) to secure all credit card information, and we do not store CVV2 numbers, ever. This means that not only is your credit card information protected from any outside parties, but also that Mr. ShorTie and its employees will not have access to your credit card number, expiration date, or CVV number at any time.
What is your policy on privacy?
We respect your right to privacy. At Mr. ShorTie we collect only the information necessary for us to complete your order or to contact you regarding the status of your order.
Mr. ShorTie will not sell or share your name or personal information.
Mr. ShorTie utilizes browser "cookies." Cookies are used for basic non-sensitive information that is critical to shopping cart functionality. Cookies are not used for sensitive information such as a customer's name or billing information. All sensitive information is stored either in secure browser "sessions" or in the protected database.
For more detail, you can read Shopify's own Privacy Policy Statement here.
Who should I contact if I have further questions?
Always feel free to email us at support@mrshortie.com or call us at 844-283-4200 if you have any questions, comments, or concerns. We always love to hear feedback about our gear, our online store, how awesome you feel when you rock our threads, or just about anything we can do to improve our business.
